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ooak exhibitor manual

We Will See You Soon:

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November 24-December 4, 2022
Winter 2022 Exhibitor Manual
  • Exhibitor Kit
    • Show Info
    • Move-In & Move-Out
    • Booth Regulations
    • Health & Safety
    • Exhibitor Services
    • Selling Guidelines
    • Special Sections
    • Official Suppliers
    • Version Française
    • Code Of Conduct
  • Marketing
    • Marketing Resources
  • Resources
    • Facebook Group
    • Booth Design
    • Newsletter Archive
    • Sustainability
  • Meet The Team
  • Tickets & Badges
  • Artisan Profile
  • Show Info
  • Move-In & Move-Out
  • Booth Regulations
  • Health & Safety
  • Exhibitor Services
  • Selling Guidelines
  • Special Sections
  • Official Suppliers
  • Version Française
  • Code Of Conduct


coming soon


You will move out on Sunday, December 4, 2022 from show closing, 6:00 pm to 12 midnight. If you are packed and ready to go you will be permitted to dolly to your vehicle.  Additional information about move-out will be distributed to all exhibitors on-site.

An area will be designated for empty boxes which will allow easy access to your packing materials for move out. You will be able to store your empty boxes on Saturday, December 3, 2022. Please speak with the staff at the back loading dock to receive “Empty Crate” stickers and your assigned location.  All empty boxes, crates and/or containers must be clearly marked with the “Empty Crate” stickers and your name and booth number.

For those exhibitors using carriers that do not pick up on Sundays, you may leave your booth and materials for pick up on Monday, December 5, 2022 between 8:00am and 12 noon. Everything must be packed up and labeled Sunday night and left in your booth for pick up on Monday by 12 noon. Any items not picked up by Monday, December 5, 2022 by 12 noon will be shipped back at the exhibitor’s expense. More information about move-out will be available on-site.

Any items left at the Enercare Centre after this time will be shipped back at the exhibitor’s expense.

Detailed instructions regarding move-out procedures will be provided onsite.

Marshalling Yard

coming soon

Offloading Options

To simplify the move-in procedure, we have put together a list of move-in options with four different ways that you can move into the exhibit hall. The fastest unloading option with minimal waiting time will be to dolly from/to your vehicle in the designated offloading area. We advise that you pack your vehicle accordingly. During move-in and set-up, all exhibitors must wear the move-in sticker badges that will be handed out onsite.

Exhibitors are NOT permitted to move-in through the front doors of the hall.

OPTION 1  Shipping Company Delivery

For exhibitors who plan to have items delivered to the show. The quickest and easiest option.
When packing your booth and materials to be delivered to the show, ensure your items are clearly labeled with your company name, address, booth number and your shipping company.

You must plan with your shipper to have your items delivered to your booth. If this will require a forklift, please order this service ahead of time with Stronco. If you are not going to be onsite for the delivery, notify the shipper and make sure they can leave your crate without a signature. The One Of A Kind Show staff cannot sign for any deliveries on your behalf.

OPTION 2  Valet Unloading Service

Save your time and your strength by taking advantage of Stronco’s Valet Unloading Service. Have your personal vehicle unloaded and your materials delivered right to your booth for you. This special service is also available during move-out. When you have completed your packing, Stronco personnel will move your packed merchandise from your booth and load it into your vehicle. Exhibitors who use the Valet Service are given priority at the loading docks during move-in and/or move-out and therefore avoid long wait times in the Marshalling Yard.

Note: Valet Service is only available for personal vehicles such as cars, minivans, sport utility vehicles and pick-up trucks. Vehicles not qualified to use the valet service include step vans, box trucks, trailers, any commercial vehicles, or a vehicle that can fit a pallet.

Exhibitors are advised to order ahead of time as the service is on a first-come, first-served basis. 

Valet Unloading Service
Show Code: 514064907
Earlybird Deadline: November 25, 2022

OPTION 3 Dolly to your Booth

Park your car in the designated offloading area and dolly your items from your vehicle to your booth.

  1. Report to the Marshalling Yard and get a pass to drive to the Enercare Centre.
  2. From the Marshalling Yard you will be directed to the appropriate parking area, where you will park your vehicle.
  3. Unload your vehicle and dolly your product to your booth. Once your vehicle is empty, remove your vehicle immediately to allow fellow exhibitors to move in.
  4. Free parking is available (parking lots tba) during move-in and move-out.

OPTION 4 Use a Loading Dock (West Loading Docks)

  1. Report to the Marshalling Yard and get a pass to drive to the Enercare Centre.
  2. You will be directed to park at a loading dock when one is free. Drive your vehicle to the assigned loading dock and unload your vehicle.
  3. When your vehicle is unloaded, remove it from the loading docks so your fellow exhibitors can make use of the docks.
  4. Free parking is available (parking lots tba) during move-in and move-out.

OPTION 5 Drive to your Booth (Minimum 2 hour wait)

Choose this option if you cannot do option 1, 2, 3 or 4.

Only one vehicle is allowed per aisle at any time.  The only exhibitor vehicles allowed to drive into the building are cars and regular size passenger or cargo vans.  No cube vans, vans with extended cabs or trailers are allowed inside.

  1. Report to the Marshalling Yard and get a pass to drive to your booth.
  2. When a spot in your aisle becomes available you will be released from the Marshalling Yard and will drive over to the building.  This only happens once there is a path to your booth. Vehicles are restricted to one per aisle.
  3. Upon arrival at the building you will be required to sign a waiver and then will be escorted to your booth. Unload your booth materials and stock in front of your booth.
  4. When you are ready to drive out of the building, ask for assistance in navigating. This can be arranged at the exhibitor entrance inside the roll-up door.  Do not drive to or from your booth without assistance from the One of a Kind Show staff.

Booth Packing Tips

  1. Label and number your booth pieces in the way they will be assembled or displayed. Combined with detailed instructions, this may result in shorter set up times. If you are transporting your items in your own vehicle, pack them in the reverse order that they will be assembled/displayed.
  2. Bring pictures of your booth in various stages of assembly. When questions arise, this will be a great resource.
  3. Make sure that all of your display items are packed securely in crates or boxes. Loose, pad-wrapped and non-palletized items are charged at higher rates. Be sure that your packing materials are adequate for both the means of transport and the sensitivity of your goods. If possible, ship all items in one crate to avoid individual shipping charges for each item.
  4. Coordinate your return shipment while making your shipping plans to the Show. Prepare labels for your return shipment prior to the Show.
  5. Bring a camera/cellphone so that you can photograph your fully assembled booth, damage, or important clients and contacts. Save the photos for future planning - a picture is worth a thousand words!
  6. Review estimated outbound charges for freight before the close of the Show. If you sell a lot of product, your outbound weight will be lower and therefore cheaper.
  7. Stock your supply box with the materials you'll need for set-up: Tape for your pad and carpet, extra light bulbs, touch up paint or matching felt markers, extension cords, rubber bands, broom, tarp to cover the booth overnight. When packing office supplies (like scissors, stapler, paper, pens, business cards, etc.) for the Show, organize them in divided containers so they're easier to locate and use. A big box full of stuff makes it hard to find what you need.
  8. Make your crates and cartons stand out on the Show floor. All crates can be dull and similar on the Show floor. Pick an outstanding colour or colour combination and paint the corners of your crates to identify amongst the sea of wood that this crate is yours. Any creative colouring ideas can be used, right down to painting the whole thing.
  9. Retire old crates and boxes. Packaging will only last so long. Boxes should only be realistically used for one round trip and a new carton used for your next event. Crates will last longer but need to be inspected and repaired before they are used again. Remember crates are designed to protect the contents. Dings and cracks and dents will happen as they do their job protecting what’s inside.
  10. Remove old address and carrier labels. If you have multiple labels on your pieces, then any freight handler may not know which one is the current one to be using. Freight can be sent to the location that you just shipped back from if it’s not perfectly clear which label is providing the current address or shipping info.
  11. Properly label and count your entire shipment. Put a label on each piece of freight.
  12. Condense the size of your booth shipment. For example, you can save a lot of money by using interlocking carpet panels. You can avoid carpet pad or rental costs since you can reuse these panels over and over again, and ship them in a 2x2 shipping case instead of a 10 foot long roll. It’s easier to ship and costs less.
  13. Save shipping costs by weighing and measuring each piece in your shipment.  This detailed information is invaluable in providing an accurate description of individual pieces that you may be trying to locate for any reason. Have the dimensions and the weight permanently written on the outside of each box or carton. Freight Handlers will use your figures and record that to your shipment paperwork. Be accurate.
  14. Supply your shipping rep and anyone else who will be handling your freight, EMERGENCY CONTACT NUMBERS. This will help eliminate the possibility of your freight being forced at any Show. It also allows your carrier to be able to contact you at any time in order to make any necessary changes or authorizations.
  15. Staple to the door or lid of each crate or packing box a photo of what the inside of the crate or box looks like when correctly packed. This will help make the teardown process smoother.


To ship your product to the Show, please follow these procedures:

  • Label your crates/boxes in large, clear lettering with the following information:

               Your Name and Booth Number
               c/o The One Of A Kind Show
               Enercare Centre, Exhibition Place
               East Loading Dock
               Toronto, Ontario M6K 3C3

  • You must be present to sign for the delivery. One Of A Kind Show staff are not authorized to sign on your behalf. Alternatively, you can instruct your shipper to drop off your delivery at your booth without a signature, if they are willing to do so.
  • Please make the necessary arrangements if you require a forklift.
  • If you are receiving a shipment during show hours, all couriers and shippers must check in with the Exhibitor Back Door Staff on the loading dock. Staff will allow them to enter the show to visit your booth.

At the end of the show, please arrange with your shipping company to pick up your merchandise and booth on Sunday, December 4, 2022 before 11:00 pm or on Monday, December 5, 2022 before 12 noon. Any items left at the Enercare Centre after this time will be shipped back at the exhibitor’s expense.  

Stronco Logistics

Stronco Logistics
T: 1-888-827-7469

Stronco Logistics has been appointed the Official Transportation Provider and Customs Broker for the One of a Kind Show. Exhibitors have the option, however, to ship their materials to the show via any carrier. To make arrangements with Stronco download the order form below.

Stronco Shipping Order Form
Show Code: 514064907
Earlybird Deadline: October 25, 2022

Stronco’s services include:

  • All modes of transportation including land, air, and sea
  • Local shipping
  • Real-time freight tracking
  • Canada, U.S. and international customs clearances
  • Advance warehousing

Other Shipping Companies

Yellow (formerly Reimer Express)
Customer Care Canada

North American Logistics
Contact: Lynden Hennesy
Tel. 905-951-1612/1-888-595-5357

Forklift Service

Exhibitors requiring forklift service during Move-In and Move-Out must make arrangements with Stronco Show Services by using the Material Handling Online Order Form. Arrangements can also be made onsite by visiting the Stronco order desk. Onsite orders will be filled on a first-come first-serve basis so be sure to book early!

NOTE: If you are using a shipper and they are not going to unload your products directly to your booth at the Enercare Centre, you will receive a charge from Stronco, for use of their forklift service. Additional charges will apply for shipments that exceed 5000lbs, contact Stronco for pricing at

Forklift Service Order Form
Show Code: 514064907
Earlybird Deadline:  November 21, 2022

Dollies & Pallet Jacks

A limited number of dollies and pallet jacks are available for use at the show during move-in and move-out, on a first-come, first-serve basis. They will be located adjacent to the Exhibitor Entrance in the loading dock area. To borrow a dolly or pallet jack, you must be wearing your exhibitor badge and you will be required to leave one piece of identification and your booth number with our staff. You will be responsible for the dolly or pallet jack--if lost, you will be charged the replacement cost (approx. $1,000). Please return the dollies promptly, as they are in great demand by other exhibitors. Alternatively, you may bring your own dolly or pallet jack or have your boxes or crates on wheels.

NOTE: Dollies and pallet jacks are not allowed on the show floor during show hours and they are not allowed in the Galleria of the Enercare Centre at ANY time.

Valet Loading/Unloading Services

We worked with Stronco to come up with a trial flat rate material handling pricing model for the 2022-2023 season.  Each pallet or crate will cost a flat rat regardless of weight. This flat rate will help you with your pre-show planning as you will know in advance exactly what it will cost. The fee includes the following services:

  • Unloading of your pallets/crates from the truck and delivering to your booth
  • Pick up of empty pallets/crates and placement into designated storage area
  • Return of empty pallets/crates after show closing
  • Loading of pallets/crates on your truck for return shipment

* These services are offered as a package, whether fully or partially used.*

Valet Services Order Form
Show Code: 514064907
Earlybird Deadline: November 21, 2022

Children on the Show Floor During Move-In & Move-Out

During move-in and move-out the Show floor can be a very dangerous area with vehicles, cherry pickers, and fork lifts moving through the aisles, and nails and other debris left in the aisles. According to the Occupational Health and Safety Act, absolutely no children aged 15 or under are allowed onto the show floor during these times.