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ooak exhibitor manual

We Will See You Soon:

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November 24-December 4, 2022
Winter 2022 Exhibitor Manual
  • Exhibitor Kit
    • Show Info
    • Move-In & Move-Out
    • Booth Regulations
    • Health & Safety
    • Exhibitor Services
    • Selling Guidelines
    • Special Sections
    • Official Suppliers
    • Version Française
    • Code Of Conduct
  • Marketing
    • Marketing Resources
  • Resources
    • Facebook Group
    • Booth Design
    • Newsletter Archive
    • Sustainability
  • Meet The Team
  • Tickets & Badges
  • Artisan Profile
  • Show Info
  • Move-In & Move-Out
  • Booth Regulations
  • Health & Safety
  • Exhibitor Services
  • Selling Guidelines
  • Special Sections
  • Official Suppliers
  • Version Française
  • Code Of Conduct

Show Office

Visit the Show Office if you have any questions or would like to speak with a member of our staff.  The Show Office is located in room C2, on the second floor via the elevator in the Galleria.

Order Desk Hours

For your convenience, the Enercare Centre, ShowTech and Stronco will have order desks on-site to help you with any problems with your orders or if you would like to place any last-minute orders. Please contact a representative at their order desks with your requests or concerns.

Enercare Centre Service Order Desk

Located outside Salon 106, accessible through the galeria.
Parking Passes

SHOWTECH Service Order Desk

Located outside Salon 106, accessible through the galeria.
Electrical / Lighting / Telecommunications

Stronco Service Order Desk

Location tba.
Pipe & Drape / Carpet / Tables / Hard-Walls / Forklift

Parking Passes

IMPORTANT: Do NOT use your vehicles as storage or leave valuables in ANY of your vehicles at the show!

Personal Cars

Exhibitors may purchase prepaid parking passes to park their vehicles in a designated outdoor lot at the Enercare Centre at a discounted rate for exhibitors. See the Parking Pass Order Form for rates and locations and return the form, with payment, directly to the Parking Services Department. Your passes will be ready for pick up during move-in at the Exhibitor Services Desk located on the loading dock. Note that parking is free in designated lots (lots tba) during move-in and move-out.

Parking Pass Order Form 
Earlybird Deadline: November 6, 2022
Parking Pass Deadline:  November 17, 2022 (Daily rate will apply after this deadline)

Campers & RVs

Please note that there is no RV Parking at Exhibition Place.  Those with RVs may be able to rent a parking spot on the grounds of Ontario Place, but should note that there is no electricity included in this space.  For more information please visit the Ontario Place Parking Information Page directly.

U-Hauls, Trailers, & Large Trucks

Empty trailers, hitches, U-Hauls or large trucks can be parked onsite  . There is no charge to leave them in that area, however, there are no in-and-out privileges.  Any vehicle attached to a trailer will require a valid parking pass.


Product Storage

If you require product storage space, please consider the following:

  • As per Fire Regulations, there will be absolutely no product storage on the Loading Docks. Items left there will be removed at the exhibitor’s expense and the exhibitor will be invoiced for a storage space, labour, and/or forklift service.
  • Storage is VERY limited. Only purchase ONE storage space per exhibiting company. Plan storage arrangements well in advance as storing on the loading dock or any other space that is NOT your booth is not allowed.
  • Each product storage space is approx. 36” x 60”. (Please note that standard shipping palettes are 48” x 40” and will NOT fit within our storage spaces.) 
  • Storage spaces may be purchased on a first-come first-serve basis. Please plan ahead as the storage spaces are usually sold out before the Show. Each product storage space is $165 +HST in advance and $217 +HST after the November 3, 2022 deadline. Storage can be ordered online and payments can be made by VISA or MasterCard.
  • Once the transaction is processed, your product storage space is non-refundable and non-transferable.
  • Informa Canada Inc. is not responsible for any loss, theft or damage of any product while on the premises of the Enercare Centre and this includes the storage area. We strongly recommend that you contain your product in closed boxes labeled with your company name and booth number.

11 Day Exhibitors- Storage Order Form

5 Day Exhibitors- Storage Order Form

6 Day Exhibitors- Storage Order Form

Deadline: November 6, 2022

Crate Storage

Empty crates and boxes will be stored in a designated area  that is within the Fire Regulations. Please ask the Back Door Staff when you arrive at the Show for the location on the Loading Dock and be sure to have your crates/boxes labeled.

Exhibitor Entrance

You can enter and exit the show prior to opening at the exhibitor entrance. You may enter the show 2 hours before show opening each day with the exception of opening day when you can enter at 7:00am. Please use this entrance if you need to re-stock your booth. If you wish to enter an additional hour before show opening, please sign the security binder located in the show office the night before you wish to arrive early.  The exhibitor entrance is Door #20, located by.  This door will allow you to bypass visitor crowds and get to your booth quickly, but you may also enter using any door that is open to the public.

Exhibitor Lounge

Located in Salon 106, this room is equipped with refrigerators, coffee machines, tea kettles, and microwaves, and a staff member will be here throughout the show.   Make sure to bring your own mug!  Please be courteous to your fellow exhibitors and make sure to clean up after yourself.

Booth Cleaning Service

The Enercare Centre provides an optional booth cleaning service. Exhibitors can choose from either a one time service or a nightly service. 

Booth Cleaning Order Form
Earlybird Deadline:  November 6, 2022

Booth Sitters

The booth sitters list is a list of people who have expressed interest in working at the show—including general availability and relevant work experience—but it is up to you to contact candidates and negotiate hours, compensation, etc. We typically hear from people in the two months leading up to the show, so check the list around then to see who is available.

Booth Sitter List available here.

Do you know someone who would be a great booth sitter? Have them fill out the Be a Booth Sitter Form to let us know their experience, availability and where they can be contacted and we will share the list with exhibitors who are looking for help at the show. Prospective booth sitters should have sales experience.

Hire Professional Help

Looking for professional sales help with specialized knowledge of selling at events? Connect with our friends at Cotton Candy Events and take advantage of their special OOAK rate to book polished, enthusiastic staff that know how to electrify any event experience.

Re-Sign for the Next Show

Re-sign information coming soon!

Canadian Anti-Spam Legislation (CASL)

Canada’s Anti-Spam Legislation is in effect as of July 1, 2017. Moving forward, you will need explicit consent in order to send news and info about your company to your e-newsletter list. Be sure to visit this Government of Canada website to ensure that you are covered under this new legislation. To help you understand what applies to you, tips on implementing to your business, things to consider and how to protect yourself visit

Overhead Announcements

To enhance the atmosphere during the Show, there will be limited announcements made over the PA system.

Announcements that WILL be made during the Show:

  • Lost child or medical emergency
  • Show Opening and Closing Warnings
  • If you have become lost or separated from the person that you came with today...

Announcements that will NOT be made during the Show:

  • Lost items - If you find a lost object please bring it to the Customer Service Centre or the Show Office.
  • Deliveries - If you are expecting a delivery, please instruct the shipper or courier to go the Exhibitor Entrance on the back Loading Dock and check in with the Back Door Staff. The One Of A Kind Show staff is not authorized to sign for any deliveries. Be sure your package is marked with your company name and booth number so that the Show staff can direct them to your booth.
  • Paging - If you must leave your booth, notify your staff where you can be found and how long you will be away. If you do not have any staff, please arrange for a booth sitter or let your neighbour know.
  • Car/vehicle - no announcements of any kind.
  • Lost or declined credit cards.

Coin Service

No Coin Service will be offered during the Winter 2022 show.  We highly recommend that you use a contactless payment method such as a debit/credit system with the tap feature.

One Of A Kind Show Dollars

Please note that we will not be selling Gift Certificates/Show Dollars at the 2022 Winter show, however Show Dollars in circulation from previous years and Show Dollars received for promotional purposes will be honoured.

In the past, the One of a Kind Show has distributed "One of a Kind Show Dollars" which are valid as cash at the One of a Kind Show. Show Dollars come in the form of $5, $10, $20, $50, $100 bills. See the samples pictured below so that you will recognize them. Should a customer redeem this money at your booth, please ensure that it has our embossed seal on it. You can then trade it in for cash on site at the Guest Services Desk outside the main entrance.




If a customer gives you a Gift Certificate printout (pictured above), do not accept it. The customer must take the printout to the Guest Services Desk to redeem for "One of a Kind Show Dollars".


Looking to save on shipping with One Of A Kind Show? 

We are extremely excited to announce our partnership with Freightcom! The goal of this partnership is to provide exhibitors and small businesses with a service that helps you save money on your shipping costs when shipping your products to customers! Freightcom wants you to use your money where it matters most- growing your business! Come visit them at the show to get more information! 

Freightcom commits to help small businesses ship faster and smarter. They are an authorized partner of all major Canadian national couriers and resell their shipping services with enterprise level discounts. Freightcom knows that shipping packages out of Canada can get very costly, they are confident that they can offer exhibitors and small businesses with eye opening savings on their shipping with exclusive rates negotiated with One Of A Kind! 

Simply fill out the form here and a representative will contact you to get started in creating an account!