CODE OF CONDUCT

One Of A Kind Show is committed to our purpose to Champion Creativity, as we know that Craft becomes Community. We are guided by our values to create a safe and successful show – virtual or in-person – and community that is inclusive of artisans, enthusiasts, and the craft-curious. In return, we expect our exhibitors, visitors, and staff to do the same. Our Code of Conduct has been updated to outline our expectations for all exhibitors, staff, attendees, venue staff, security, management, speakers, sponsors, media, volunteers, interns, or any other participants and visitors of the One Of A Kind Show. Cooperation and compliance is expected from all participants to ensure our goal of running a safe, inclusive, and successful show.

One Of A Kind acknowledges that all of us are not perfect, but we have the capacity to learn, grow, and change. We are all capable of common courtesy and respect. We are all here for the shared values and purpose to champion creativity through the celebration of craft and Canadian makers. The Code of Conduct provides us with guidelines on how to do this.

COMMUNITY

First and foremost, in creating an inclusive community is our behaviour towards each other. Help us create a kind and inclusive community that harnesses the collective knowledge, creativity, and enthusiasm of our exhibitor base to empower everyone for success.

• Be respectful, welcoming, and tolerant of yourself, fellow exhibitors, visitors, staff, venue staff, volunteers, managers, and the Show, regardless of ethnicity, gender, gender identity and expression, economic status, sexual orientation, disability, physical appearance, age, national origin, race, and religious identity's objective of your personal and/or religious beliefs.
• Respect personal space and boundaries. Do not touch people or their assistive devices/equipment without consent. Be mindful of common courtesy and those around you.
• Inappropriate behaviour or harassing behaviour is not tolerated. Inappropriate and harassing behaviour can take many different forms and can include, but is not limited to, general rude behaviour and language, the use of foul language or insulting remarks, racial slurs, offensive displays, jokes, threats or threatening behaviour, destruction of property, leering, stalking, staring, physical violence and verbal assault towards the One Of A Kind team, show floor staff, volunteers, other artists of this community, our digital community and/or any guest of the Show.

COMMUNICATIONS

Respectful, transparent, and productive communication, both online and off, is key to our shared success.

• Postings on any of our social media sites and virtual platform must not contain any inappropriate information, including but not limited to hate speech (personal attacks on fellow exhibitors or the Show itself, profanity, racism, etc.), graphic, obscene, explicit, or illegal submissions as well as advertisements and accusatory comments.
• Discussions pertaining to the Show should be constructive and aimed at starting a healthy conversation to help improve the Show. No one is perfect, so share feedback in a way that encourages dialogue and debate rather than negativity.
• There should be no dissemination of deliberately misleading or false information about the show or other makers.
• Sharing negative or destructive comments about fellow exhibitors or the show with customers, any other parties and/or other exhibitors is not appropriate and reflects poorly on everyone involved. If you have an issue or complaint, please use the proper channels so that we can address your concerns.
• It is your responsibility to communicate any problems or issues with Show management so that we can work with you to find a solution in a timely fashion.

COMPANY

Our Show is successful, thanks in large part to the many talented artisans and makers who partner and work with us to create a premiere event.

• Your brand, business, and the products you sell must adhere to the One Of A Kind acceptance criteria, the terms of your contract, and reflect the quality that the show is known for.
• If any information is discovered indicating that your products or production methods may be in violation of our Conditions of Exhibiting, or that differ from what was included in your application (including, but not limited to, product tags, invoices, social media profile or website information that indicate that the products were made outside of Canada),Informa reserves the right to immediately terminate your participation at the Show and no refund will be issued. If such information is discovered while onsite during the Show, you will be required to move out of the Show by the end of the day on which you received such notice.
• You take responsibility for your preparation and promotion of the Show by educating yourself with the essential information provided and taking advantage of any resources and opportunities to further set yourself up for success.
• It is your responsibility to make sure all staff, volunteers, and people working within your booth are aware of the Code of Conduct and abide by it. Violations of the Code by those working in your booth are your responsibility.
• It is your responsibility to plan for your arrival as well as prepare your team and staff to also plan and prepare for their arrival. Though we do our best, lines for vaccine, exhibitor badge, and symptom checks at the door are anticipated at surge times. Rude behavior towards staff at these locations will not be tolerated. It is our expectation that you will politely comply with the process that allows us to put on an in-person event. Complaints can be directed to show management, not the show and venue staff at the door. Expect to have your proof of vaccination and ID checked every time you re-enter the building.

CUSTOMER SERVICE

We are committed to and are expected to provide exceptional service, and as an exhibitor of the Show, you are expected to provide the same standard of excellence.

• Customers come out to meet you, the makers. Make sure your booth is open and you are present during all Show hours, professional and ready to engage with everyone (and not looking down at your phone). Late arrivals and early closures are in violation of your contract agreement.
• Our relationship does not end when the Show does. Ensure you fill orders, respond to customer queries, and address any complaints related to the Show in a timely manner.

CONSEQUENCES FOR VIOLATIONS OF THE CODE OF CONDUCT

• Inappropriate and harassing behaviour will not be tolerated. If asked to stop you should comply immediately.
• One Of A Kind and Enercare reserve the right to refuse entry or remove the offending party from the Show with no refunds of entrance fees, booth fees, membership fees, parking fees, rental fees, or any other expenses/payments.
• Consequences for violating the Code of Conduct are at the discretion of Show management and can include your booth removal from the Show with no refunds, as well as possible exclusion from participating in future shows.

One Of A Kind makes the Code of Conduct public and will advise participants how to make a complaint or incident report. We take all reports seriously and aim to respond to them in an appropriate, and professional way.

All violations of the law should be reported to local law enforcement. For emergencies, immediately dial 911. For non-emergencies, the Police Department is available at 416-808-2222.

Please also ensure that if you feel that your safety or others' safety is in question, you report it directly to security onsite.

If you or someone else has been involved in an incident we should be aware of, please also click here or go to this website to submit a report at https://ooak.link/incidentreport.