ooak Exhibitor Manual - Spring

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Spring 2026 Exhibitor Manual

April 9-12, 2026
Enercare Centre, Exhibition Place
Toronto

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  • Show Info
  • Move-In & Move-Out
  • Booth Regulations
  • Health & Safety
  • Exhibitor Services
  • Selling Guidelines
  • Special Sections
  • Service Order Forms
  • Official Suppliers
  • Code of Conduct
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Move-In

Move-In details coming soon.

Offloading Options

To simplify the move-in procedure, we have put together a list of move-in options with four different ways that you can move into the exhibit hall. The fastest unloading option with minimal waiting time will be to dolly from/to your vehicle in the designated offloading area. We advise that you pack your vehicle accordingly. During move-in and set-up, all exhibitors must wear the move-in sticker badges that will be handed out onsite.

Exhibitors are NOT permitted to move-in through the front doors of the hall.

OPTION 1 Shipping Company Delivery

For exhibitors who plan to have items delivered to the show. The quickest and easiest option.
When packing your booth and materials to be delivered to the show, ensure your items are clearly labeled with your company name, address, booth number and your shipping company.

You must plan with your shipper to have your items delivered to your booth within your scheduled offloading time. If your shipment arrives before your scheduled offloading time, it will be turned away as your booth space will not be ready to receive your shipment(s). If this will require a forklift, please order this service ahead of time with Stronco. If you are not going to be onsite for the delivery, notify the shipper and make sure they can leave your crate without a signature. The One Of A Kind Show staff cannot sign for any deliveries on your behalf.

Note: For exhibitors using smaller courier companies(eg. UPS/FedEx) for deliveries during move-in or during the run of the show, please be advised that the One Of A Kind Show Staff cannot sign for any deliveries on your behalf at our dolly desk, but we will receive shipments that do not require a signature for the exhibitor to pick up from the dolly desk. One Of A Kind is not responsible for any lost or damaged items.
If these shipments are delivered to Stronco's freight desk, and the exhibitor has arranged for forklifting (material handling) with Stronco,
Stronco will accept these deliveries on behalf of the exhibitor and deliver to the booth; these shipments will be subject to additional material handling fees.

OPTION 2 Valet Unloading Service

Save your time and your strength by taking advantage of Stronco’s Valet Unloading Service. Have your personal vehicle unloaded and your materials delivered right to your booth for you. This service includes the assistance of (1) Stronco personnel to assist in unloading your (small personal sized) vehicle. This special service is also available during move-out. When you have completed your packing, Stronco personnel will move your packed merchandise from your booth and load it into your vehicle. Exhibitors who use the Valet Service are given priority at the loading docks during move-in and/or move-out and therefore avoid long wait times in the Marshalling Yard.

Note: Valet Service is only available for small personal vehicles such as cars, minivans, sport utility vehicles and pick-up trucks. Vehicles not qualified to use the valet service include step vans, box trucks, trailers, any commercial vehicles, or a vehicle that can fit a pallet.

Valet service is intended to move material that fit onto a 4'x4'x4' pallet or dolly. Additional fees will apply for material moved above this amount.

Exhibitors are advised to order ahead of time as the service is available on a first-come, first-served basis. To order Valet Unloading Service, please refer to the Stronco portal linked through the Service Order Forms Page.

OPTION 3 Dolly to your Booth

Park your car in the designated offloading area and dolly your items from your vehicle to your booth. The most common option.

  1. Report to the Marshalling Yard and get a pass to drive to the Enercare Centre.
  2. Your pass will direct you to the appropriate offloading area, where you will temporarily park your vehicle.
  3. Unload your vehicle and dolly your product to your booth. Once your vehicle is empty, remove your vehicle immediately to allow fellow exhibitors to move in.
  4. Free parking is available (parking lots coming soon) during move-in and move-out.

OPTION 4 Use a Loading Dock (East Loading Docks)

  1. Report to the Marshalling Yard and get a pass to drive to the Enercare Centre.
  2. Your pass will direct you to park at a loading dock. Drive your vehicle to the assigned loading dock, when available, and unload your vehicle.
  3. When your vehicle is unloaded, remove it from the loading docks so your fellow exhibitors can make use of the docks.
  4. Free parking is available (parking lots coming soon) during move-in and move-out.

Move-Out

You will move out on Sunday, April 12, 2026 from show closing, 5:00 pm to 12 midnight. If you are packed and ready to go you will be permitted to dolly to your vehicle. Additional information about move-out will be distributed to all exhibitors on-site.

An area will be designated for empty boxes which will allow easy access to your packing materials for move out. You will be able to store your empty boxes on Saturday, April 11, 2026. Please speak with the staff at the back loading dock to receive “Empty Crate” stickers and your assigned location. All empty boxes, crates and/or containers must be clearly marked with the “Empty Crate” stickers and your name and booth number.

Shipping
It is crucial that you arrange with your shipping company to pick up your merchandise and booth on Sunday, April 12, prior to 11:00pm. Any items left at the Enercare Centre after this time will be shipped back at the exhibitor’s expense.

Detailed instructions regarding move-out procedures will be provided on-site.

Booth Packing Tips

  • Label and number your booth pieces in the way they will be assembled or displayed. Combined with detailed instructions, this may result in shorter set up times. If you are transporting your items in your own vehicle, pack them in the reverse order that they will be assembled/displayed.
  • Bring pictures of your booth in various stages of assembly. When questions arise, this will be a great resource.
  • Make sure that all of your display items are packed securely in crates or boxes. Loose, pad-wrapped and non-palletized items are charged at higher rates. Be sure that your packing materials are adequate for both the means of transport and the sensitivity of your goods. If possible, ship all items in one crate to avoid individual shipping charges for each item.
  • Coordinate your return shipment while making your shipping plans to the Show. Prepare labels for your return shipment prior to the Show.
  • Bring a camera/cellphone so that you can photograph your fully assembled booth, damage, or important clients and contacts. Save the photos for future planning - a picture is worth a thousand words!
  • Review estimated outbound charges for freight before the close of the Show. If you sell a lot of product, your outbound weight will be lower and therefore cheaper.
  • Stock your supply box with the materials you'll need for set-up: Tape for your pad and carpet, extra light bulbs, touch up paint or matching felt markers, extension cords, rubber bands, broom, tarp to cover the booth overnight. When packing office supplies (like scissors, stapler, paper, pens, business cards, etc.) for the Show, organize them in divided containers so they're easier to locate and use. A big box full of stuff makes it hard to find what you need.
  • Make your crates and cartons stand out on the Show floor. All crates can be dull and similar on the Show floor. Pick an outstanding colour or colour combination and paint the corners of your crates to identify amongst the sea of wood that this crate is yours. Any creative colouring ideas can be used, right down to painting the whole thing.
  • Retire old crates and boxes. Packaging will only last so long. Boxes should only be realistically used for one round trip and a new carton used for your next event. Crates will last longer but need to be inspected and repaired before they are used again. Remember crates are designed to protect the contents. Dings and cracks and dents will happen as they do their job protecting what’s inside.
  • Remove old address and carrier labels. If you have multiple labels on your pieces, then any freight handler may not know which one is the current one to be using. Freight can be sent to the location that you just shipped back from if it’s not perfectly clear which label is providing the current address or shipping info.
  • Properly label and count your entire shipment. Put a label on each piece of freight.
  • Condense the size of your booth shipment. For example, you can save a lot of money by using interlocking carpet panels. You can avoid carpet pad or rental costs since you can reuse these panels over and over again, and ship them in a 2x2 shipping case instead of a 10 foot long roll. It’s easier to ship and costs less.
  • Save shipping costs by weighing and measuring each piece in your shipment. This detailed information is invaluable in providing an accurate description of individual pieces that you may be trying to locate for any reason. Have the dimensions and the weight permanently written on the outside of each box or carton. Freight Handlers will use your figures and record that to your shipment paperwork. Be accurate.
  • Supply your shipping rep and anyone else who will be handling your freight, EMERGENCY CONTACT NUMBERS. This will help eliminate the possibility of your freight being forced at any Show. It also allows your carrier to be able to contact you at any time in order to make any necessary changes or authorizations.
  • Staple to the door or lid of each crate or packing box a photo of what the inside of the crate or box looks like when correctly packed. This will help make the teardown process smoother.

Shipping

To ship your product to the Show, please follow these procedures:

  • Label your crates/boxes in large, clear lettering with the following information:

Your Name and Booth Number
c/o The One Of A Kind Show
Enercare Centre, Exhibition Place
East Loading Dock
Toronto, Ontario M6K 3C3

  • You must be present to sign for the delivery. One Of A Kind Show staff are not authorized to sign on your behalf. Alternatively, you can instruct your shipper to drop off your delivery at your booth without a signature, if they are willing to do so.
  • Please make the necessary arrangements if you require a forklift.
  • If you are receiving a shipment during show hours, all couriers and shippers must check in with the Exhibitor Back Door Staff on the loading dock. Staff will allow them to enter the show to visit your booth.

At the end of the show, please arrange with your shipping company to pick up your merchandise and booth on Sunday, March 30, 2025. Any items left at the Enercare Centre after this time will be shipped back at the exhibitor’s expense.

Stronco Logistics

Stronco Logistics
Tel. 1-888-827-7469
logistics@stronco.com
www.stronco.com


Stronco Logistics has been appointed the Official Transportation Provider and Customs Broker for the One Of A Kind Show. Exhibitors have the option, however, to ship their materials to the show via any carrier. To make arrangements with Stronco, please download the Shipping Order Form, which can be found on the Service Order Forms Page.


Stronco’s services include:

  • All modes of transportation including land, air, and sea
  • Local shipping
  • Real-time freight tracking
  • Canada, U.S. and international customs clearances
  • Advance warehousing

Other Shipping Companies

North American Logistics
Tel. 1-844-218-1762
info@nalgroup.com
https://nalgroup.com/

Forklift Service

Exhibitors requiring forklift service during Move-In and Move-Out must make arrangements with Stronco Show Services by using the Material Handling Online Order Form. Arrangements can also be made onsite by visiting the Stronco order desk. Onsite orders will be filled on a first-come first-serve basis so be sure to book early!

NOTE: If you are using a shipper and they are not going to unload your products directly to your booth at the Enercare Centre, you will receive a charge from Stronco, for use of their forklift service. Additional charges will apply for shipments that exceed 5000lbs, contact Stronco for pricing at exhibitorservices@stronco.com.

To order Forklift Service, please refer to the Service Order Forms Page.
*To place an order for Material Handling, please refer to "Show Forms" tab in the Stronco portal.

Dollies & Pallet Jacks

A limited number of dollies and pallet jacks are available for use at the show during move-in and move-out, on a first-come, first-serve basis. They will be located adjacent to the Exhibitor Entrance in the loading dock area. To borrow a dolly or pallet jack, you must be wearing your exhibitor badge and you will be required to leave one piece of identification and your booth number with our staff. You will be responsible for the dolly or pallet jack--if lost, you will be charged the replacement cost (approx. $1,000). Please return the dollies promptly, as they are in great demand by other exhibitors. Alternatively, you may bring your own dolly or pallet jack or have your boxes or crates on wheels.


NOTE: Dollies and pallet jacks are not allowed on the show floor during show hours and they are not allowed in the Galleria of the Enercare Centre at ANY time.

Valet Loading/Unloading Services

Exhibitors can book offloading services (material handling) to unload large shipments with Stronco.

Each pallet or crate will cost a flat rat regardless of weight. This flat rate will help you with your pre-show planning as you will know in advance exactly what it will cost. The fee includes the following services:

  • Unloading of your pallets/crates from the truck and delivering to your booth
  • Pick up of empty pallets/crates and placement into designated storage area
  • Return of empty pallets/crates after show closing
  • Loading of pallets/crates on your truck for return shipment


* These services are offered as a package, whether fully or partially used.*

For assistance in unloading smaller personal sized vehicles, please see the Valet Unloading Service above. To order Valet Service, please refer to the Stronco portal linked through the Service Order Forms Page.

*To place an order for Valet Service, please refer to "Show Forms" tab in the Stronco portal.

Children on the Show Floor During Move-In & Move-Out

During move-in and move-out the Show floor can be a very dangerous area with vehicles, cherry pickers, and fork lifts moving through the aisles, and nails and other debris left in the aisles. According to the Occupational Health and Safety Act, absolutely no children aged 15 or under are allowed onto the show floor during these times.

Complimentary child care (for children up to age 12) will be provided in the Family Care Centre during designated move-in and move-out times. See the Exhibitors Services page to register. Please note, we do not have supervised care options for children between the ages of 12-15.